Kincardine and Mearns Citizens Advice Bureau Citizens Advice Bureau is here to offer free, impartial and confidential advice to Kincardine and Mearns Citizens Advice Bureau. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives. Please make an appointment to speak to one of our highly trained advisors.
Every year Kincardine and Mearns Citizens Advice Bureau works with 1000 clients and helps resolve 5500 issues. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.
Kincardine and Mearns Citizens Advice Bureau
We’ve been open since 2009 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.
We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.
We also offer the following specialist services:
- Pension Wise
- Money Advice
- Patient advice
- Armed Services Advice
- Benefits Advice
- Outreach & Home Visiting
- Universal Credit Support
We have 12 staff and 30 volunteers working as advisers and helping behind the scenes. Everyone you meet at Kincardine and Mearns Citizens Advice Bureau has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.
Meet our advisers, or find out more about volunteering with us.
Expert advice - every time
As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.
Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.
Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.
In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.
Our charity status
Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.
There are many ways you can support the work of Kincardine and Mearns Citizens Advice Bureau, see ways to help us.
As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.
There are a number of ways you can get advice from Kincardine and Mearns Citizens Advice Bureau. You can call, Email Us or you can make an appointment to come in for a face-to-face appointment.
We aim to respond to messages .
We offer home visits.
Making a complaint
If you want to make a complaint about Kincardine and Mearns Citizens Advice Bureau contact us directly. You can also read more about our complaints procedure.
Stay in touch
Call our bureau directly
01569 766 578
9 Cameron Street
Stonehaven AB39 2BL